Enroll Virginia

Enroll Virginia navigators and assisters provide free, unbiased assistance with health coverage across Virginia. A navigator can answer your questions and help you apply for health coverage through the Marketplace or Medicaid/FAMIS, complete a renewal, see if you qualify for financial assistance, understand how to use your benefits, and more. Find local help in your community here or call Enroll Virginia’s helpline: 1-888-392-5132.

Enroll Virginia Stories

Enroll Virginia makes a direct and immediate impact on people’s lives by helping them understand their options and enrolling them in health coverage plans. Below are quotes from just a few of the individuals whom Enroll Virginia navigators have helped.

“Enroll Virginia helped me to feel supported by my community, more informed, and empowered to make better decisions and ask more questions. I now will have health insurance in 2021, and that relieves an enormous amount of stress that builds each day.”

“Enroll Virginia helped me understand the ACA, find and secure health insurance for myself through the Marketplace, create a pathway for several peers who also needed help navigating the Marketplace, and as a result a handful of us are now enrolled in health insurance for the upcoming year.”

“I worked with a Enroll Virginia navigator and she went above and beyond the call of duty to get me enrolled during a trying time. She was very caring and provided me with a safe harbor in a difficult situation. It gave me a peace of mind that I would have insurance when the first of the year starts.”

Program Overview

Enroll Virginia is a community-based organization supported by legal aid professionals from across the state to help consumers and small businesses understand health coverage options available to them. All navigators for Enroll Virginia are trained and certified by the Virginia Bureau of Insurance to provide free, non-partisan, non-biased education and assistance to consumers with Medicaid, FAMIS, and coverage made available by the Affordable Care Act.

For the uninsured (and recently uninsured), attempting to enroll in a health coverage plan through the Marketplace or Medicaid/FAMIS for the first time can be daunting due to the complex nature of these programs and their policies. Enroll Virginia navigators help bridge that gap by educating consumers on their health coverage options and by providing one-on-one assistance with the application and enrollment processes. Navigators also advocate for consumers by helping them file appeals when necessary.

Enroll Virginia navigators are a direct line of aid to thousands of Virginians each year seeking to understand health insurance eligibility requirements, enrollment procedures, and the selection/use of a health plan.

Since it was founded in 2013, Enroll Virginia has assisted more than 175,000 Virginians in learning more about their health coverage options.

• On average, Navigators enroll 6,000 individuals every year in Marketplace plans and Medicaid/FAMIS.
• Enroll Virginia’s statewide network includes more than 150 application assistance locations.
• Outreach teams and navigators host more than 200 events each year to educate diverse populations on their health coverage options, reaching more than 18,000 residents annually.

Pandemic-era Medicaid protections have expired and normal renewal processes have started again for Medicaid recipients. Medicaid enrollees should look out for mail from Virginia Medicaid about their health coverage and may need to submit a renewal package to keep their coverage. Virginians who have questions about their Medicaid coverage or need help completing a renewal or transitioning to new coverage should contact a navigator for assistance.