Step by step ways to help borrowers.
Help borrowers feel better and more in control of their situation!
- Be sure to get clients full contact information and ask them to tell you their story with respect to the issue they are calling you about.
- Get the list of all related loans (all predatory loan products)
- Ask for contracts, billing statements, and any written communication from the lender.
- If the borrower is still paying on an internet loan:
- Give them “permission” to stop paying on the loan.
- Tell the lender they are revoking their authority to debit your account—this can be done by email
- Tell their bank they have revoked their authority–See sample letters to use when stopping a lender from taking automatic payments.
- DO NOT let the bank tell you that you must pay a fee for a Stop Payment Order. You are revoking authority to debit NOT issuing a stop payment order.
- Tell them to call you if they run into any problems with this.
- Get copies of the borrowers’ credit reports, all of them. and Dispute any Negative information (or information period) from Internet Lenders whose practices are void in your state.
NCLC Helping Predatory Loan Borrowers April 2019 presentation